Terms of Service

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Crust ("we," "us," "our," or "the Company"), governing your access to and use of the website located at crustipizza.com ("Website"), as well as any related services, applications, features, content, and functionality offered by us (collectively, the "Services").

By accessing our Website, creating an account, placing an order, or otherwise engaging with our Services, you affirm that:

• You are at least 18 years of age, or if you are between 15 and 18, you have obtained verifiable parental or guardian consent;
• You have the legal capacity to enter into a binding agreement;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy;
• If you are acting on behalf of a business or organisation, you have authority to bind that entity to these Terms.

These Terms operate under the laws of Australia and are subject to applicable Commonwealth and state/territory legislation including, but not limited to, the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010), the Privacy Act 1988 (Cth), and applicable state food safety and retail legislation.

2. About Crust and Our Services

Crust is a food and beverage business operating in Australia. We specialise in the preparation, sale, and delivery of premium quality food products including, but not limited to, pizzas, sides, desserts, and beverages. Our contact details are as follows:

Our Services include, but are not limited to:

• Online Ordering: Allowing customers to browse our menu and place food and beverage orders through our Website or authorised third-party platforms;
• Delivery Services: Delivery of orders to customer-specified addresses within our designated delivery zones;
• Pick-Up Services: In-store or curbside collection of pre-ordered food and beverages;
• Account Management: Creation and management of personal customer accounts to facilitate faster ordering, loyalty rewards, and order history tracking;
• Promotions and Offers: Access to special deals, discount codes, loyalty programs, and promotional campaigns;
• Customer Support: Assistance with orders, complaints, queries, and feedback through our communication channels.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, subject to our obligations under applicable Australian law.

3. User Accounts and Registration

To access certain features of our Services, including online ordering and loyalty rewards, you may be required to create an account. By registering an account with us, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your account password confidential and not share it with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorised use of your account;
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if we have reason to believe that any information provided is inaccurate, misleading, or fraudulent, or if you have breached any provision of these Terms.

4. Placing Orders

4.1 Order Process

When you place an order through our Website or any authorised ordering channel, you are making an offer to purchase the food and beverage items selected. A binding contract is formed when we confirm your order (by email, SMS, or in-platform confirmation). We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

• An item is unavailable or out of stock;
• There is an error in the price or description of the item;
• We are unable to service your delivery address;
• Suspected fraudulent activity is identified.

4.2 Menu and Availability

Our menu items, pricing, and availability are subject to change without notice. All images and descriptions on our Website are for illustrative purposes only and may vary from the actual product served. We make reasonable efforts to ensure that our menu is accurate and up to date.

4.3 Special Dietary Requirements and Allergen Information

We take food safety and allergen information seriously. However, our kitchen may handle common allergens including gluten, dairy, nuts, eggs, seafood, and soy. We cannot guarantee that any item is completely free from allergens due to the risk of cross-contamination. If you have severe food allergies or specific dietary requirements, please contact us at [email protected] or speak to your local store before placing your order. Crust does not accept liability for any adverse reactions caused by undisclosed allergen sensitivities.

4.4 Delivery Zones and Times

Delivery is only available within designated zones as determined by each Crust location. Estimated delivery times are provided as a guide only and may vary based on traffic, weather conditions, order volume, and other factors beyond our control. We do not guarantee delivery within any specified timeframe.

5. Payment Terms

5.1 Payment Methods

We accept a range of payment methods including, but not limited to, credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other digital payment solutions as may be updated from time to time. Payment is required at the time of placing your order.

5.2 Pricing and Taxes

All prices displayed on our Website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) as applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth) unless otherwise specified. Delivery fees, service charges, and any applicable surcharges will be clearly disclosed before you complete your order.

5.3 Promotions and Discount Codes

Promotional offers, discount codes, and loyalty rewards are subject to specific terms and conditions communicated at the time of offer. Discount codes are single-use unless otherwise stated, cannot be combined with other offers, and must be applied at the time of ordering. Crust reserves the right to withdraw or modify any promotion at any time.

5.4 Refunds and Cancellations

Once an order has been confirmed and preparation has commenced, cancellations may not be possible. If you wish to cancel an order, please contact us as soon as possible. Our refund policy is subject to your rights under the Australian Consumer Law. If a product is defective, incorrect, or significantly different from what was described, you may be entitled to a remedy including a replacement, refund, or store credit. Please contact us at [email protected] to lodge a complaint or refund request.

6. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in accordance with these Terms. You agree that you will not:

• Use the Website or Services for any fraudulent, deceptive, or unlawful purpose;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorised access to any portion of our Website, servers, networks, or systems connected to our Services;
• Interfere with or disrupt the integrity or performance of the Website or the data contained therein;
• Use any automated software, bots, scrapers, or scripts to collect information from our Website without our prior written consent;
• Transmit or upload any viruses, malware, ransomware, or other harmful computer code;
• Post, upload, or transmit any content that is defamatory, obscene, offensive, threatening, harassing, or otherwise objectionable;
• Engage in any activity that could damage, disable, overburden, or impair our Website or Services;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission;
• Violate any applicable local, state, or Commonwealth law or regulation in connection with your use of the Services;
• Use our Services to place speculative, false, or fraudulent orders;
• Abuse, harass, threaten, or intimidate our staff or delivery personnel.

Violation of any of the above may result in the immediate suspension or termination of your account and/or access to our Services, and we reserve the right to report any unlawful conduct to relevant authorities.

7. Intellectual Property Rights

7.1 Ownership

All content on our Website including, but not limited to, text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website ("Content") is the property of Crust or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

7.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to:

• Reproduce, distribute, or publicly display any Content;
• Modify or create derivative works based on the Content;
• Use any data mining, robots, or similar data gathering tools;
• Download or copy account information for the benefit of a third party;
• Use our trademarks, trade names, or logos without express written permission.

7.3 Trademarks

The "Crust" name, logo, and all related marks are trademarks of Crust. Any unauthorised use of these trademarks is strictly prohibited and may constitute an infringement of Australian trademark law under the Trade Marks Act 1995 (Cth).

7.4 User-Generated Content

If you submit any reviews, feedback, suggestions, or other content to us through our Website or social media platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, publish, and distribute such content in any media. You represent and warrant that you own or have the necessary rights to submit such content and that it does not infringe any third-party rights.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and handling of your personal information is governed by our Privacy Policy, which is available on our Website and forms part of these Terms by reference. We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. If you have any concerns about how we handle your personal information, please contact us at [email protected].

9. Third-Party Services and Links

Our Website may contain links to third-party websites, platforms, or services (such as delivery aggregators, payment processors, or social media platforms). These links are provided for your convenience only. We do not endorse, control, or have any responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party services you access. Crust shall not be responsible for any loss or damage arising from your use of third-party services.

10. Disclaimers — Services Provided on an "As-Is" Basis

To the maximum extent permitted by applicable Australian law:

• Our Website and Services are provided on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied;
• We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• We do not warrant that the information on our Website is accurate, complete, or current;
• We expressly disclaim all warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except to the extent that such warranties cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law which cannot lawfully be excluded or limited. Where the ACL applies, our liability for breach of a non-excludable guarantee is limited, to the extent permitted by law, to the re-supply of the services or payment of the cost of re-supplying the services.

11. Limitation of Liability

To the fullest extent permitted by the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, and subject always to any non-excludable statutory guarantees:

• Crust will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or business losses, even if we have been advised of the possibility of such damages;
• Our total aggregate liability to you in connection with these Terms or the Services, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the amount paid by you for the specific order giving rise to the claim;
• We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, government actions, pandemic, or third-party service failures (Force Majeure).

12. Indemnification

You agree to indemnify, defend, and hold harmless Crust and its directors, officers, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of the Services or Website;
• Your violation of any applicable law or regulation;
• Your infringement of any intellectual property or other rights of any person or entity;
• Any content or information you submit, post, or transmit through our Services;
• Your negligent or wilful misconduct.

This indemnification obligation will survive the termination or expiry of these Terms and your use of the Services.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Australia. Specifically, these Terms are subject to applicable Commonwealth legislation and, where relevant, the laws of the state or territory in which the relevant Crust location operates.

You agree to submit to the exclusive jurisdiction of the courts of Australia and the relevant state or territory courts for the resolution of any dispute arising out of or relating to these Terms or the Services. Where proceedings are commenced in a federal jurisdiction, the Federal Court of Australia or the Federal Circuit and Family Court of Australia shall have jurisdiction.

Nothing in this clause limits your rights under the Australian Consumer Law to seek remedies from relevant state or territory consumer protection bodies, including the Australian Competition and Consumer Commission (ACCC) or relevant state-based fair trading offices.

14. Dispute Resolution

14.1 Internal Complaints Process

If you have a complaint or dispute regarding our Services or these Terms, we encourage you to contact us directly in the first instance so that we can attempt to resolve the matter informally and efficiently. You may contact us at:

• Email: [email protected]
• Website: crustipizza.com

We will acknowledge receipt of your complaint within 5 business days and endeavour to resolve the matter within 21 business days of receipt.

14.2 External Dispute Resolution

If we are unable to resolve your complaint through our internal process, you may seek assistance from an appropriate external body including:

• Australian Competition and Consumer Commission (ACCC): For complaints relating to consumer rights and fair trading — www.accc.gov.au;
• Your State or Territory Fair Trading Office: Including NSW Fair Trading, Consumer Affairs Victoria, Queensland Office of Fair Trading, or equivalent bodies in other states and territories;
• The Office of the Australian Information Commissioner (OAIC): For complaints relating to privacy — www.oaic.gov.au.

14.3 Mediation and Arbitration

If a dispute cannot be resolved informally, the parties agree to attempt mediation before commencing formal legal proceedings. Mediation shall be conducted in accordance with the Rules of the Resolution Institute (or its successor body) by a single mediator agreed upon by the parties, or if no agreement can be reached, appointed by the Resolution Institute. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction where necessary to protect their rights.

15. Term and Termination

15.1 Duration

These Terms are effective from the date you first access or use our Services and will remain in full force and effect until terminated in accordance with these Terms.

15.2 Termination by You

You may terminate your account and discontinue your use of our Services at any time by contacting us at [email protected]. Termination of your account does not affect any outstanding orders or payment obligations.

15.3 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our Services and/or your account at any time, with or without notice, if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, abusive, or unlawful conduct associated with your account;
• We are required to do so by applicable law or a government authority;
• We decide to discontinue or materially alter the Services.

15.4 Effect of Termination

Upon termination of your account or access to our Services, your right to use the Services will immediately cease. Clauses relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution will survive termination of these Terms.

16. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Notify registered users by email or through a prominent notice on our Website.

Your continued use of our Services after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease using our Services immediately and, if applicable, close your account. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction under applicable Australian law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or invalidated by the severance of any provision.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies, notices, or guidelines incorporated herein by reference, constitute the entire agreement between you and Crust with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter hereof.

19. Waiver

No failure or delay by Crust in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. A waiver will only be effective if made in writing and signed by an authorised representative of Crust.

20. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or delegate our rights and obligations under these Terms to any affiliated company, successor in interest, or third party in connection with a merger, acquisition, corporate restructure, or sale of assets, without notice to or consent from you, provided that the assignee assumes all obligations under these Terms.

21. Force Majeure

Crust shall not be in breach of these Terms or liable for any delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to: acts of God, natural disasters, floods, fires, earthquakes, storms, pandemics, epidemics, strikes or industrial action, government restrictions or orders, national emergencies, war, terrorism, civil unrest, or failures of third-party telecommunications or utility services.

In the event of a Force Majeure Event, we will take reasonable steps to notify you and minimise the impact on our Services.

22. Accessibility

We are committed to making our Website and Services accessible to all customers. If you experience any difficulty accessing our Website or require assistance due to a disability or access need, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs in accordance with applicable law.

23. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to exercise any of your rights under these Terms or applicable Australian law, please contact us using the details below:

We aim to respond to all enquiries within 3 business days. For urgent matters relating to food safety, allergic reactions, or order emergencies, please contact your nearest Crust store directly.