Cookie Policy

Last Updated: June 24, 2026

1. Introduction

Welcome to crustipizza.com. We are committed to being transparent about how we collect and use data related to you. This Cookie Policy forms part of our broader Privacy Policy and explains in detail what cookies are, the types of cookies we use, why we use them, and how you can control them.

This policy applies to all users who visit our website at crustipizza.com and is governed by the applicable laws of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with guidance issued by the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this Cookie Policy, please contact us using the details provided in the Contact section at the end of this document.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.

Cookies are created by the web server and sent to your browser. Your browser then stores the cookie as a small file on your device. Each time you return to the website, your browser sends the cookie back to the server, allowing the website to recognise your device and remember your preferences or browsing activity.

Cookies do not typically contain personally identifiable information on their own, but they may be combined with other data to identify you. The information stored in cookies can include:

• Your session identifier (to keep you logged in)
• Your language and region preferences
• Items you have added to a shopping cart
• Pages you have visited on our website
• The date and time of your visit
• Your device type and browser settings

3. How Do Cookies Work?

When you visit crustipizza.com for the first time, our website sends a cookie file to your browser. This file is stored on your device. On your next visit, your browser retrieves this cookie and sends it back to our server. This process enables the website to:

• Remember your login details and preferences so you do not have to re-enter them each visit
• Maintain the contents of your shopping cart between sessions
• Understand how visitors interact with our website to help us improve its performance and content
• Deliver relevant advertising based on your browsing behaviour and interests
• Measure the effectiveness of our marketing campaigns

Cookies can be either first-party cookies (set directly by crustipizza.com) or third-party cookies (set by a third party, such as Google or Facebook, through content embedded on our website). They can also be classified as session cookies (which expire when you close your browser) or persistent cookies (which remain on your device for a set period of time or until you delete them).

4. Types of Cookies We Use

We use the following categories of cookies on crustipizza.com:

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential for our website to function properly. Without them, certain services and features — such as adding items to your cart, completing an online order, or accessing secure areas of the website — would not be available. These cookies do not collect any personal information for marketing purposes and cannot be disabled through our cookie settings, as they are required for the site to operate. You can still block them through your browser settings, but this may prevent parts of our website from working correctly.

4.2 Analytics and Performance Cookies

These cookies collect anonymous information about how visitors use our website, such as which pages are visited most often, how long visitors spend on each page, and any error messages they may encounter. This data helps us understand user behaviour and improve the performance and content of crustipizza.com. The information collected is aggregated and does not identify individual visitors.

We use Google Analytics to collect this data. Google Analytics uses cookies to gather information about your visit, which is then transmitted to Google's servers. You can learn more about Google's data practices at https://policies.google.com/privacy.

4.3 Functional Cookies

Functional cookies allow our website to remember choices you have made, such as your preferred language, region, or delivery address, and provide enhanced, more personalised features. These cookies can also be used to remember changes you have made to the layout or appearance of the website. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

4.4 Advertising and Targeting Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks such as Google Ads and Meta (Facebook) with the permission of the website operator. They remember that you have visited a website and this information may be shared with other organisations such as advertisers.

5. Specific Cookies Used on crustipizza.com

The table below provides details of the specific cookies we use on our website, including their purpose, type, and duration.

This list is not exhaustive. Third-party services may update or add cookies as their platforms evolve. We review and update this table periodically.

6. Third-Party Cookies

In addition to the cookies we set ourselves, some cookies on crustipizza.com are placed by trusted third parties. We do not have direct control over the cookies set by third parties, but we only permit third-party cookies from reputable providers whose data practices meet acceptable privacy standards. Below are the key third-party providers whose cookies may appear on our website:

6.1 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with crustipizza.com. The information generated by the cookie about your use of the website (including your IP address, which may be anonymised) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

For more information on Google's privacy practices, visit: https://policies.google.com/privacy

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

6.2 Google Ads

We use Google Ads to advertise our products and services online. Google Ads uses cookies (including _gcl_au and IDE) to track conversions and enable remarketing — the practice of showing targeted ads to users who have previously visited our website.

To manage your Google Ads preferences, visit: https://adssettings.google.com

6.3 Meta (Facebook)

We use the Facebook Pixel on our website, which allows us to measure the effectiveness of our Facebook advertising campaigns and to show targeted ads to people who have visited our website. The Facebook Pixel works by placing the _fbp cookie on your device.

To manage your Facebook ad preferences, visit: https://www.facebook.com/ads/preferences

7. How to Manage and Disable Cookies

You have the right to choose whether to accept or reject non-essential cookies. There are several ways you can manage your cookie preferences:

7.1 Our Cookie Consent Tool

When you first visit crustipizza.com, you will be presented with a cookie consent banner that allows you to accept or decline different categories of cookies. You can update your preferences at any time by clicking the "Cookie Settings" link located in the footer of our website.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options," "Preferences," or "Tools" menu of your browser. The following links provide instructions for managing cookies in the most common browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies

7.3 Opt-Out Tools for Advertising Networks

You can also opt out of interest-based advertising from participating companies through the following industry opt-out tools:

• Google Ads Settings: https://adssettings.google.com
• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• Facebook Ad Preferences: https://www.facebook.com/ads/preferences
• Network Advertising Initiative (NAI) Opt-out: https://optout.networkadvertising.org
• Digital Advertising Alliance (DAA) Opt-out: https://optout.aboutads.info
• Your Online Choices (EU/Global): https://www.youronlinechoices.com

7.4 Mobile Device Settings

If you are accessing our website via a mobile device, you can also control cookies and advertising identifiers through your device's operating system settings:

• iOS (Apple): Go to Settings > Privacy & Security > Tracking to control which apps can request to track you.
• Android (Google): Go to Settings > Google > Ads to manage your advertising preferences.

8. Impact of Disabling Cookies

The potential impact of disabling different types of cookies is outlined below:

8.1 Disabling Essential Cookies

If you disable essential cookies, significant portions of crustipizza.com may cease to function. You may be unable to:

• Add items to your shopping cart or complete an online order
• Log into your account or remain logged in during a session
• Access secure areas of the website
• Use our online ordering system

We strongly recommend that you keep essential cookies enabled for the best experience on our website.

8.2 Disabling Analytics Cookies

If you disable analytics cookies, we will be unable to collect anonymous data about how you use our website. This means we will have less information available to improve the performance, content, and user experience of crustipizza.com. However, your use of the website will not be materially affected.

8.3 Disabling Functional Cookies

If you disable functional cookies, you may find that certain personalised features are not available, such as saved preferences for your delivery address, language, or favourite menu items. You may need to re-enter this information each time you visit our website.

8.4 Disabling Advertising Cookies

If you disable advertising cookies, you will still see advertisements, but they may be less relevant to your interests. Disabling these cookies will not reduce the number of ads you see — it will only affect their relevance to you.

9. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online browsing activity tracked. At this time, crustipizza.com does not respond to DNT signals because there is no established industry standard for how websites should respond to them. We continue to monitor developments in this area and may update our approach in the future.

10. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children through cookies or any other means. If you believe that a child under 13 has provided us with personal information, please contact us immediately using the details below.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.

If we make significant changes to the way we use cookies, we will notify you by displaying a prominent notice on our website or by sending you a direct communication where we have your contact details.

12. Legal Basis for Using Cookies

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we are committed to handling personal information responsibly and transparently. Where cookies collect or process personal information, we rely on the following legal bases:

• Consent: For non-essential cookies (analytics, functional, and advertising), we rely on your consent, which you provide through our cookie consent tool.
• Legitimate Interests: For essential cookies that are strictly necessary for the operation of our website and the provision of our services.

You may withdraw your consent to non-essential cookies at any time by adjusting your settings through our cookie consent tool or by using the browser and opt-out tools described in Section 7 of this policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us using the details below. We will do our best to respond to your enquiry within a reasonable timeframe.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) to lodge a privacy complaint:

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

This Cookie Policy was last reviewed and updated on June 24, 2026. © 2026 Crust. All rights reserved.